Pioneer Navigation, Car Audio / Video Service & Repair

Attention Owners of Pioneer Aftermarket Car Amplifiers Model Number GM-X572, GM-X574, GM-X972 and GM-D500M

SAFETY RECALL NOTICE

Pioneer has determined that the installation of these car amplifiers in a manner other than as recommended by Pioneer may result in a potential safety hazard under certain conditions. This improper installation may result in the amplifier overheating during use, the exterior surface becoming hot to the touch, the appearance of smoke and the amplifier becoming inoperable. Pioneer is not currently aware of any injury or vehicle damage resulting from the improper installation of these car amplifiers.

If you own one of these car amplifiers, you should return it to the retail location where it was purchased for a refund. You should return your car amplifier even if you believe it was properly installed. You should also return your car amplifier even if you have previously obtained service for your amplifier or received a replacement amplifier.

If you have a question that your retailer can not answer, please call Pioneer’s toll free customer service line in the United States at 800-421-1636.

Attention Owners of Pioneer Aftermarket Car Amplifiers Model # GM-X372 and GM-X374

As of March 17, 2003, Pioneer Electronics alert you to a potential service issue with some of Pioneer's aftermarket car amplifiers. Model numbers GM-X372 and GM-X374 may contain a sub-heatsink component that may permit short-circuits to occur in the amplifier and may result in heat and, in some cases, the appearance of smoke. The amplifier may also become inoperable. Pioneer is not presently aware of any fire or other safety hazard caused by this issue.

As a result of this service issue, Pioneer will provide free repair or replacement, at Pioneer's option, of the affected amplifiers.

Please contact the dealer where you purchased your amplifier to arrange for a free repair or replacement. If you have any questions that your dealer can not answer, please call Pioneer's toll-free customer service line at 800-421-1636.

If your amplifier (model numbers GM-X372 and GM-X374) has a green dot next to the serial number on the bottom panel, the repair has already been completed.